Privacy Policy
VoiceMart (“we”, “us”, “our”) operates the VoiceMart mobile application and related services, including ordering via WhatsApp. This Privacy Policy explains what information we collect, how we use it, and your choices.
1. Information we collect
- Account data: name, mobile phone number, email (if provided), and language preference.
- Delivery data: delivery addresses, PIN codes, and location you choose in the app.
- Order data: grocery lists, cart items, order history, payment method, and delivery status.
- Voice & messages: voice recordings, typed lists, photos of paper lists, and WhatsApp messages you send for ordering.
- Payment data: payment status and transaction references. Card/UPI details are processed by Razorpay; we do not store full card numbers.
- Device & usage: app version, device type, and logs needed for security and support.
2. How we use information
- Provide grocery ordering, delivery, and customer support.
- Match your list to products at your local partner store.
- Process payments and send order updates (app, SMS, or WhatsApp where enabled).
- Improve our voice and catalog matching services.
- Comply with law and prevent fraud or abuse.
3. Sharing with third parties
We share data only as needed to run the service:
- Partner stores & delivery partners — to fulfil your order.
- Payment providers (e.g. Razorpay) — to process online payments.
- Meta / WhatsApp — when you message us on WhatsApp for ordering.
- Cloud & AI providers — for hosting, speech-to-text, and list extraction under our instructions.
- Authorities — when required by applicable law.
We do not sell your personal information.
4. Data retention
We keep account and order data while your account is active and as needed for legal, tax, and dispute purposes. Voice recordings and chat logs may be retained for a limited period for quality and support, then deleted or anonymised.
5. Your rights
You may request access, correction, or deletion of your personal data. See our User Data Deletion page for how to submit a deletion request.
6. Security
We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is 100% secure.
7. Children
VoiceMart is not intended for users under 18. We do not knowingly collect data from children.
8. Changes
We may update this policy from time to time. We will post the revised version on this page with an updated effective date.
9. Contact
Questions about this policy: support@voicemart.in
This policy is provided for transparency and Meta / WhatsApp platform requirements. It is not legal advice.